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VOICE ENGINEER

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Project Management
  • Root Cause Analysis
  • Training

Job Description

Voice Engineer

Job Duties:

  • Be the project manager to plan, coordinate and supervise a call centre migration
  • Implementation and maintenance in all technical issues relating to the voice recording system, these include all switching and interconnect issues as well as voice routing
  • Identifying issues and perform root cause analysis
  • Make recommendations for resolution of voice recording systems issues and communicate findings
  • Manage voice recording systems in accordance with best practices
  • Provide training and mentor technical staff for the systems troubleshooting, configuration and overall system knowledge
  • To carry out emergency support duties and emergency service restoration work


Job Requirements:

  • High Diploma/Degree holder in Computer Studies or equivalent
  • Minimum 5 years of experience in voice recording systems
  • Experience in Oracle SBC and Nuance is an advantage but not a must
  • Good knowledge in MS server
  • Ability to identifying problems, and providing solutions by way of recommendations
  • Highly motivated with a knack for being composed under pressure
  • Possess the can-do attitude and ownership of provisioning/faults until completed/resolved
  • Good communication skills in both English and Chinese (Cantonese)



If interested in the above post, please send full resume with academic background, work history, current and expected salary via [email redacted, apply via Jobable]

For more job opportunity, please visit our website: www.clts.com

The personal information collected is strictly for recruitment purpose only.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
CL Technical ServicesInformation Technology

Unit 1607, 16/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong

directions_walk9 mins walk from Tai Koo Station