Service Manager (International Carrier / Enterprise Customer)

CITIC Telecom CPC
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Service Manager (International Carrier / Enterprise Customer)

Job Duties:

  • Act as a single point of contacts to deliver proactive and effective service management for international partners or enterprise customers
  • Monitor Service Level Agreement (SLA) and ensure commitments made are effectively communicated and carried out by operational/functional parties
  • Involve in formulating and managing service recovery and improvement plans
  • Contribute to incident root cause analysis and perform post incident review as necessary
  • Establish close and long term relationship with partners from management to operational level through various customer engagement activities such as courtesy visit and review meeting
  • Support Project Management Team to ensure services and projects are delivered in the agreed schedule
  • Handle management assigned projects

Job Requirements:

  • Degree in Computer Science, Telecommunications or related discipline
  • Minimum 3 years of Telecommunications experience
  • Excellent skills in project management, operational procedures, mediation, as well as in-depth experience in multicultural international teamwork
  • Customer oriented, ability to demonstrate a strong capacity to communicate, analyze and make proposals
  • Ability to work with the internal and external personnel with tact and judgment
  • Ability to manage the assigned tasks effectively by using all available resources
  • Strong command of spoken and written English, Cantonese & Mandarin
  • Professional certification holder (e.g. CCNA, JNCIA) will be an advantage
  • Travel occasionally
  • Candidate with less experience will be considered as Assistant Service Manager 

We offer 5 days work, good career prospects, competitive remuneration and benefits package. Please send your full resume with salary expectation to: Human Resources and Administration Department, CITIC Telecom International CPC Limited, 20/F Lincoln House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.

Email: [email redacted, apply via Jobable] 

Web site: www.citictel-cpc.com

The personal data collected by [email redacted, apply via Jobable] will be used by CITIC Telecom International CPC Limited to assess your suitability to assume the job duties of the position for which you have applied. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for 90 days.

Under the Personal Data (Privacy) Ordinance, you have the right to request access to, and to request amendments to your personal data in relation to your application. If you wish to exercise these rights, please address your requests in writing to our Human Resources Department. 


Professional Qualifications

  • Cisco Certified Network Associate (CCNA)
  • Juniper Networks Certified Associate (JNCIA)

Technical Skills

  • Telecommunications