Senior Manager, Transfer Agency

Senior (6-10 years)

Technical Skills

  • Accountancy
  • Appraisal
  • Capacity Planning
  • Compliance
  • Reconciliations
  • Resource Management
  • User Acceptance Testing

Job Description

Senior Manager, Transfer Agency

Location: APAC-HKG-Hong Kong-Hong Kong

The role involves management responsibility for the Regional Transfer Agency team based in Hong Kong, focused on the production of accurate and timely contract notes, payments, statements and investor reporting, customer servicing for various clients with a significant focus on project management and execution against tight deadlines.

The Transfer Agency Department is primarily responsible for the accurate capture and reporting of investor dealing in funds for which Citi has been appointed Transfer Agent.

As part of this function and to ensure the accuracy and correctness of reporting the team is required to reconcile cash movements, adhere to Citi AML/KYC polices and ensure that polices that govern manually initiated payments are adhered to. In addition the Transfer Agency team must ensure that all investor dealing is processed in a manner that is in keeping with the terms of the funds Trust deed, Transfer Agency Services agreement and operating memorandum.

This senior position is in the Transfer Agency area of the Fund Administration department and represents a fantastic opportunity for an individual with experience in the funds industry that is looking for an opportunity to advance in a fast growing dynamic organization.

  • Ensure transactions are accurately captured and recorded on the Transfer Agency system and onward reporting
  • Ensure reporting is produced in accordance with department standards and controls and that exceptions, where noted are resolved in a timely manner and that items cleared are treated correctly
  • Liaise with other areas with in the bank in order to clear reconciliation exceptions in a timely manner
  • Identify and correct potential errors or misstatements in contract notes, estimated dealing summaries and investor reporting
  • Analyze root-cause of recurring issues through regular review of reconciliations and analysis Key performance indicators and assist in developing programmes for service enhancements arising from this
  • Plan and organize for the delivery of unit prices, contract notes, fund manager reporting and investor reporting in accordance with agreed deadlines and with zero defects
  • Manage, coach and develop team members for their individual advancement and for the benefit of the team. In so doing, foster and maintain strong team spirit and a healthy working atmosphere
  • Review existing process and procedures with a view to identifying opportunities for improvement or reengineering
  • Manage client requests and ensure that such requests are dealt with in a timely manner. From time to time this will require technical specifications in the form of Business Requirements documents to be drawn up and submitted for development
  • Manage User Acceptance testing as required
  • Complete the annual and interim appraisal process
  • Liaison with Compliance, Fund Auditors and Trustee (including drafting formal responses to onsite visits)
  • Assist in capacity planning and resource management to support the day to day business requirements
  • Delivering presentation to existing clients on behalf of the department


  • Graduate in Finance/accounting or equivalent
  • Minimum 8 years transfer agency or funds administration experience with 4 years in a supervisory capacity
  • Energetic leader who works well across multiple teams
  • Proven track record in managing large teams of staff
  • Demonstrated success in managing customer relations and customers
  • Demonstrated success dealing with senior management
  • Proven relationship management skills
  • Ability to network to get the ability and willingness to reach out and learn
  • Knowledge of financial services
  • Adaptable; capability to assimilate to different environments
  • In depth knowledge or Transfer Agency processing
  • Strong analytical skills so as to understand and interpret trends and data to make improvements
  • Proven excellence in 2-3 previous assignments
  • Orientation to customer, workflow and systems thinking
  • Financial acumen and attention to detail
  • PC literate
  • A proven ability to work well as the member of a team
  • Strong numeric skills
  • Able to organize own work and manage own time
  • Willingness to learn to learn in a constantly changing environment
  • Good business judgment, knowing when to escalate, who to keep informed to identify appropriate next steps / resolution
  • Interprets and evaluates relevant information quickly to reach a solution
  • Evaluates all aspects of a situation before taking action, drawing appropriate conclusions from data
  • Methodical with excellent oral and written communication skills
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station