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Regional Implementation Manager Securities Services

Senior (6-10 years)


Technical Skills

  • Negotiation
  • Process Improvement
  • Project Management
  • Sales

Job Description

Regional Implementation Manager Securities Services

Location: APAC-HKG-Hong Kong-Hong Kong

The role of Implementation Manager is as a coordinator and the central point of contact for any Securities Services client on-boarding activities. He/she is responsible for the planning and coordinating implementations of new and incremental securities services custody business, fund manager and mandate restructures.
Key Responsibilities:
  • Lead Clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding / transitions.
  • Identify roles and responsibilities of key parties in each project, ensure all parties are accountable for their tasks and progress as planned.
  • Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services. 
  • Manage tasks to shorten cycle time and accelerate generation of revenues.
  • Handhold clients in fulfilling markets account opening documentation
  • Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
  • Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review    
  • Coordinate transition activities with all internal and external parties and report to clients
  • Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
  • Participate in various regional projects and calls related to Custody business


  • Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody.
  • Minimum of 8-10 years in a securities operations/client service role
  • Strong client facing skills
  • Preferred languages - English and Mandarin
  • Solid experience of assets transition and custody account opening activities preferred
  • Knowledge of electronic banking platform a plus
  • Strong customer orientation and team player
  • Ability to work independently and overtime if needed
  • Good time management, negotiation and communication skills
  • Good documentation and project management skills (PMP certified would be an advantage)
  • Able to identify issues/risks and escalate where appropriate
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
QualificationProject Management Professional (PMP)
LanguageEnglish, Mandarin (Putonghua)
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station