Regional Implementation Manager Securities Services

Technical Skills

Negotiation
Process Improvement
Project Management
Sales

Job Description

Location: APAC-HKG-Hong Kong-Hong Kong

The role of Implementation Manager is as a coordinator and the central point of contact for any Securities Services client on-boarding activities. He/she is responsible for the planning and coordinating implementations of new and incremental securities services custody business, fund manager and mandate restructures.

Key Responsibilities:

Lead Clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding / transitions.
Identify roles and responsibilities of key parties in each project, ensure all parties are accountable for their tasks and progress as planned.
Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services.
Manage tasks to shorten cycle time and accelerate generation of revenues.
Handhold clients in fulfilling markets account opening documentation
Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review
Coordinate transition activities with all internal and external parties and report to clients
Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
Participate in various regional projects and calls related to Custody business

Qualifications

Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody.
Minimum of 8-10 years in a securities operations/client service role
Strong client facing skills
Preferred languages - English and Mandarin
Solid experience of assets transition and custody account opening activities preferred
Knowledge of electronic banking platform a plus
Strong customer orientation and team player
Ability to work independently and overtime if needed
Good time management, negotiation and communication skills
Good documentation and project management skills (PMP certified would be an advantage)
Able to identify issues/risks and escalate where appropriate

Employment Type	Full-time
Career Level	Senior (6-10 years)
Education Level	Non-specified
Qualification	Project Management Professional (PMP)
Language	English, Mandarin (Putonghua)

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CitibankFinancial Services, Retail and Commercial Banking

Citibank first started operating in Hong Kong in 1902. At the time they were the first foreign bank to offer its services there. They now boast a network of 48 branches spread over Hong Kong Island, Kowloon, the New Territories and Macau.

Citibank offers many bank accounts options as well as numerous investment products, loans and credit cards to its clients. Participating in community life has always been a central pillar in Citi’s business outlook and since 2003, more than 260,000 students in Hong Kong and Macau have benefited from Citi’s financial education programs.

50/F, Champion Tower 3 Garden Road Central, Hong Kong

12 mins walk from Admiralty Station

Technical Skills

Job Description