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Regional Implementation Manager Securities Services
Full-time
Senior (6-10 years)
Posted
Technical Skills
- Negotiation
- Process Improvement
- Project Management
- Sales
Job Description
Regional Implementation Manager Securities Services
Location: APAC-HKG-Hong Kong-Hong Kong
The role of Implementation Manager is as a coordinator and the central point of contact for any Securities Services client on-boarding activities. He/she is responsible for the planning and coordinating implementations of new and incremental securities services custody business, fund manager and mandate restructures.
Key Responsibilities:
- Lead Clients and sales/account and client services managers to plan for implementation activities, timing and define roles and responsibilities on each securities business on-boarding / transitions.
- Identify roles and responsibilities of key parties in each project, ensure all parties are accountable for their tasks and progress as planned.
- Act as the single point of contact to clients’ contact involved in implementation. Manage and coordinate the overall implementation process including account opening and entitlements to deliver client desired services.
- Manage tasks to shorten cycle time and accelerate generation of revenues.
- Handhold clients in fulfilling markets account opening documentation
- Lead internal resources across functions (operations, systems, and products management), to complete implementations on time
- Arrange handover of the client service requirements to Client Servicing Team for seamless transition upon successful completion of transition activities, and post implementation review
- Coordinate transition activities with all internal and external parties and report to clients
- Provide feedback on current processes and be a member to contribute to process improvement initiatives, if appropriate
- Participate in various regional projects and calls related to Custody business
Qualifications
- Extensive knowledge of banking products and operations, especially securities related services including Global/Direct Custody.
- Minimum of 8-10 years in a securities operations/client service role
- Strong client facing skills
- Preferred languages - English and Mandarin
- Solid experience of assets transition and custody account opening activities preferred
- Knowledge of electronic banking platform a plus
- Strong customer orientation and team player
- Ability to work independently and overtime if needed
- Good time management, negotiation and communication skills
- Good documentation and project management skills (PMP certified would be an advantage)
- Able to identify issues/risks and escalate where appropriate
Employment Type | Full-time |
Career Level | Senior (6-10 years) |
Education Level | Non-specified |
Qualification | Project Management Professional (PMP) |
Language | English, Mandarin (Putonghua) |
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CitibankFinancial Services, Retail and Commercial Banking
Citibank first started operating in Hong Kong in 1902. At the time they were the first foreign bank to offer its services there. They now boast a network of 48 branches spread over Hong Kong Island, Kowloon, the New Territories and Macau.
Citibank offers many bank accounts options as well as numerous investment products, loans and credit cards to its clients. Participating in community life has always been a central pillar in Citi’s business outlook and since 2003, more than 260,000 students in Hong Kong and Macau have benefited from Citi’s financial education programs.
50/F, Champion Tower 3 Garden Road Central, Hong Kong
directions_walk12 mins walk from Admiralty Station