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Prime Brokerage Client Service VP



Technical Skills

  • CRM
  • Derivatives
  • Equities
  • Fixed Income
  • Hedge Funds
  • Reconciliations
  • Sales
  • Settlements
  • Trade Capture and Booking
  • Valuation

Job Description

Prime Brokerage Client Service VP

Location: APAC-HKG-Hong Kong-Hong Kong

Job Background/context

  • Prime Broker Middle Office supports the Prime Brokerage Business, and is part of the overall Prime Finance Business unit.
  • The department consists of a client-aligned operational client service and a risk & control team.
  • The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients.  The successful candidate will be the main point of contact for all operational queries for that client base and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.

Job Purpose

  • Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team.
  • The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, fails management and client account management queries.
  • This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue.

Key Responsibilities

  • The successful candidate will carry out the below BAU (Business As Usual) tasks.
  • Main point of contact for client/administrator operational queries
  • Act as back up for team manager when manager out of office or assist on any managerial responsibilities delegated.
  • Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
  • Management of client settlement activity, liaising with settlements and clients to resolve any issues
  • Management of client cash activity, authorisations, reporting and query resolution
  • Review client cash balances / portfolios for operational issues
  • Liaise with Citi execution desk on booking issues
  • Documentation and publication of MIS where required
  • Completion of all daily processes and controls including ad-hoc tasks that may be assigned.

Development Value:

  • Client service skills development and exposure to clients/business.
  • Develop an in depth knowledge of the products, markets and processes being supported
  • Exposure to products supported by the Prime Finance Middle Office.
  • Fully proficient in the use of technology within own department.
  • Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
  • Self-motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career
  • Proven ability to enhance client experience via successful implementation of value-add procedures, processes or service offering.



  • Client service experience essential
  • Solid understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.
  • Good understanding of settlement principles and practices.
  • Experience in the Financial Services Industry is a requirement with both Buy and Sell side preferable.
  • Displays a well-developed ability to schedule work and understand relative priorities.
  • Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

Skills /Competencies:

  • Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.
  • Communication – Strong communication and diplomacy skills to communicate effectively across the organization.
  • Problem solving - Resolve complex problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.
  • Planning and organising – Ability to work independently and multitask under pressure
  • Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.
  • Leadership – Ability in developing and empowering others to accomplish their goals and resolve issues.
  • Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.
  • Diverse - demonstrate an appreciation of a diverse workforce by using differences to add value to decisions or actions for organisational success


  • Degree qualification or equivalent, with Financial Services focus.
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
  • Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
  • Citi is an Equal Opportunities Employer.

Employment TypeFull-time
Education LevelNon-specified
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station