HK - GCB O&T - Transaction Services Representative

Intermediate (3-6 years)

Technical Skills

  • Microsoft Excel
  • Microsoft Word
  • Project Management

Job Description

HK - GCB O&T - Transaction Services Representative

Location: APAC-HKG-Hong Kong-Hong Kong

  • To handle after account opened services e.g. reminder cards/ATM Cards handling
  • Coordinate with Vendor on Token/ATM delivery arrangement
  • Coordinate with Branch on customer’s instruction if found exception cases
  • Coordinate with Scanning Team on scanning is timely complete with good quality
  • To prepare daily MIS on scanning volume for reconciliation
  • To review problem cases and help to prepare letter to notify customer if information incomplete


  • Post secondary education or higher
  • Minimum 3 years banking industry experience
  • Strong project management, interpersonal and communication skills
  • Willing to work overtime especially during project or task
  • Work independently and under pressure
  • Proficiency in spoken English, Cantonese and Mandarin
  • Good knowledge in Microsoft Office, Excel, Word
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station