Citibank

HK - GCB O&T - Transaction Services Representative

Citibank
Full Time
Central
Non-specified
Intermediate (3-6 years)
Non-specified
English, Cantonese, Mandarin (Putonghua)

Job Description

HK - GCB O&T - Transaction Services Representative

Location: APAC-HKG-Hong Kong-Hong Kong

  • To handle after account opened services e.g. reminder cards/ATM Cards handling
  • Coordinate with Vendor on Token/ATM delivery arrangement
  • Coordinate with Branch on customer’s instruction if found exception cases
  • Coordinate with Scanning Team on scanning is timely complete with good quality
  • To prepare daily MIS on scanning volume for reconciliation
  • To review problem cases and help to prepare letter to notify customer if information incomplete

Qualifications

  • Post secondary education or higher
  • Minimum 3 years banking industry experience
  • Strong project management, interpersonal and communication skills
  • Willing to work overtime especially during project or task
  • Work independently and under pressure
  • Proficiency in spoken English, Cantonese and Mandarin
  • Good knowledge in Microsoft Office, Excel, Word

Technical Skills

  • Microsoft Excel
  • Microsoft Word
  • Project Management