HK - GCB O&T - Production Support and Release Management Manager (VP)



Technical Skills

  • ITIL

Job Description

HK - GCB O&T - Production Support and Release Management Manager (VP)

Location: APAC-HKG-Hong Kong-Hong Kong

  • Requires someone who can work in a high pressure environment and assimilate information from multiple sources quickly. The role requires a good problem solver, and someone who can manage incidents and issues, service requests and release management.
  • Able to communicate complex issues in a simple way to relevant stakeholders
  • Able to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • Able to manage a team
  • Conduct Release management activities such as release readiness, milestone reviews and communicate release schedule
  • Provide periodic updates and reports to key stakeholders


  • Bachelor degree or above
  • Strong domain knowledge on consumer/retail banking products and regulations
  • Excellent communication and presentation skills in both oral and written English
  • Fluency in English is a must. Fluency in Chinese is a plus
  • Have a “can-do” attitude and able to work under pressure is essential
  • Experienced in international organizations is a plus
  • ITIL certification is a plus
Employment TypeFull-time
Education LevelNon-specified
QualificationITIL Practitioner Level
LanguageEnglish, Cantonese
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station