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HK - GCB O&T - Operations Support Analyst

Intermediate (3-6 years)


Job Description

HK - GCB O&T - Operations Support Analyst

Location: APAC-HKG-Hong Kong-Hong Kong

  • Supervise a small team of clerical/support employees engaged in performing routine customer records retrieval to support business, internal departments and external parties
  • Perform checker role to ensure the quality of tasks provided by the clerical/support employees
  • Respond to queries from internal departments and external regulatory / government bodies
  • Assess workflow issues and recommend solutions in order to improve work efficiency
  • Provide statistical reports and control records relating to assigned projects or operational area supported
  • Provide support on ad hoc tasks as assigned by supervisor


  • University graduate with 3 years' working experience in banking operations
  • Good operations focus with good control sense
  • Good coaching and leadership skills
  • Good interpersonal and communication skills
  • Good command in both written and spoken English and Chinese
  • Able to work under pressure and meet tight timelines
  • Proficiency in Microsoft Office applications

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station