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HK - GCB O&T - Fraud Operations Manager

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Regulatory Reporting
  • Underwriting

Job Description

HK - GCB O&T - Fraud Operations Manager

Location: APAC-HKG-Hong Kong-Hong Kong

  • Responsible for handling Fraud case investigation for all products under consumer bank
  • Maintain effective fraud detection with good balance of service & resources 
  • Handling of fraud referral from credit underwriting and branch operations 
  • Credit card fraud dispute chargeback monitoring
  • Fraud loss recognition
  • Manage Fraud MIS and regulatory reporting
  • Implement new anti-fraud solution
  • Design control program for consumer business operations 

Qualifications

  • University graduate with 5 years of relevant experience in fraud operations.  
  • Candidate is required to have a sound knowledge of prevailing fraud trend in the market, and the modus operandi of each fraud types
  • Excellent analytical skills to make sound judgment of each case
  • Good writing skills to report case findings, assessment, conclusion
  • Good knowledge of consumer bank products, fraud threat and measures to mitigate fraud
  • Good presentation and communication skills. Ability to deal confidently with all internal & external parties

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station