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HK - GCB O&T - Fraud Operations Analyst



Technical Skills

  • Data Mining
  • Microsoft Access
  • Microsoft Excel
  • SAS (Statistical Software)
  • User Acceptance Testing
  • VBA

Job Description

HK - GCB O&T - Fraud Operations Analyst

Location: APAC-HKG-Hong Kong-Hong Kong

  • Responsible for handling Fraud case investigation for all products under consumer bank
  • Support Fraud detection parameter effectiveness review
  • Credit card fraud dispute chargeback monitoring
  • Fraud loss recognition
  • Manage Fraud MIS and reporting
  • Participate in ad hoc or System Enhancement projects and UAT testing


  • University graduate with 2 years of relevant experience in fraud operations.  Fraud analytical related working experience is preferred
  • Good knowledge in SAS programming, data mining and MS Excel/Access/VBA
  • Candidate is required to have a basic knowledge of prevailing fraud trend in the market, and the modus operandi of each fraud type
  • Excellent analytical skills to make sound judgment of each case
  • Good writing skills to report case findings, assessment, conclusion
  • Good knowledge of consumer bank products, fraud threat and measures to mitigate fraud
  • Good presentation and communication skills. Ability to deal confidently with all internal & external parties
  • Capable to work under pressure / least supervision
  • Good team player with aspiration to learn and grow

Employment TypeFull-time
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station