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HK - GCB O&T - Fraud Execution Head

Senior (6-10 years)


Technical Skills

  • Audit
  • Internal Audit
  • Performance Management
  • Project Management
  • Risk Management
  • Sales
  • SAP Fraud Management
  • Team Management

Job Description

HK - GCB O&T - Fraud Execution Head

Location: APAC-HKG-Hong Kong-Hong Kong

  • Ensure appropriate staffing and organization structure to support business requirements. Areas of focus include Credit card, and banking ATM transaction monitoring, counterfeit and compromise events detections, application fraud controls, bank process fraud elimination, fraud control in respect of agencies and other service providers, and providing risk control inputs on vulnerable processes
  • Regular review of fraud management strategy, which includes determination of various processes options and different level of controls being supported by state of the art technology and analytical parameter setting
  • Detecting and preventing fraudulent application through different channels for consumer lending products such as Cards, Loans. The use of parameter based on risk model is to be managed together with modelling team
  • Manage performance based on various indicators of Key Risk / Key Performance / Service
  • Provide feedback and inputs to senior management and other units (Direct Sales, Telesales, Operations, Citiphone, Retail Bank, etc) on current fraud trend & emerging fraud threat so as to enable support from management team to execute the right fraud program with resource, fraud risk appetite agreed
  • Oversight and monitoring of KL CSC, which provides centralized Fraud support (including Authorizations & Detections) to the country and ensures that Service Level Agreements are agreed upon and followed at all times
  • Establish strong communication & interaction with Regional Office, Mastercard and Visa Associations, local Credit card association and other authorities, for sharing of learnings
  • Develop bench-strength through mentoring and development of staff
  • Manage fraud losses per risk appetite statement and plan
  • Participate in new business initiatives and ensure BRD/UAT are well designed and tested ensuring the quality of new system/process to be good in terms of fraud preventive control
  • Adhere to regulatory requirement / Citi policies on fraud risk management
  • Design & deliver fraud education / fraud awareness message
  • Complaint Management
  • Participate in internal & external forum for fraud combating
  • Conduct control assessment such as MCA /QAF / Fraud QA / Internal Audit


  • BS/BA degree or equivalent
  • 7 years of senior level experience in related field with people management experience
  • Ability to multi-task and have strong project management skills
  • Need to have grasp of line requirements and anticipate problems while conceptualizing and implementing fraud strategies
  • Strong analytical skills and should have good understanding of the systems, processes and MIS
  • Require strong inter-personal skills, significant coordination with related units are required

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station