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HK - GCB O&T - Collection Officer

Intermediate (3-6 years)


Technical Skills

  • Forecasting
  • Inventory Management
  • Microsoft Exchange Server
  • Process Improvement
  • Team Management

Job Description

HK - GCB O&T - Collection Officer

Location: APAC-HKG-Hong Kong-Hong Kong

  • Independently analyzes comparative data to support the business decisions pertaining to timeline improvement, volume forecasts/inventory management, staffing decisions, productivity, NCL charges-offs and other related activities including the remarketing of auto assets. (loss review, auto reconditioning, remarketing and ultimate sale of impounded vehicles)
  • Independently analyzes recovery trends to identify and advise Management of potential process improvements, productivity increase opportunities and workflow improvements.
  • Makes judgments and recommendations based on collections/recover/loss mitigation knowledge. Researches and interprets factual information.
  • Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices.
  • Applies good understanding of how the team interacts with others in accomplishing the objectives of the area.
  • Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.
  • Identifies policy gaps and formulates policies.
  • Interprets data and makes recommendations. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices.
  • Limited but direct impact on the business through the quality of the tasks/services provided.
  • Develops working knowledge of industry practices and standards.
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.


  • BS/BA degree or equivalent combination of education/experience.
  • Minimum 3 years' relevant working experience in banking or related field.
  • Basic to intermediate level experience in a related role with previous people management experience.
  • Good analytical and problem solving skills.
  • Strong interpersonal and communication skills.


Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station