HK - GCB O&T - CitiPhone Project Officer

Full Time
Intermediate (3-6 years)

Job Description

HK - GCB O&T - CitiPhone Project Officer

Location: APAC-HKG-Hong Kong-Hong Kong

  • Assists and supports the system/PC in coordination, work planning, reporting, partner liaison, networking and communication
  • Takes care of administrative duties in the project office and liaises on these with service center
  • Takes responsibility in IVR implementation, system enhancement and organizes voice recording with regional and local country, involving all relevant stakeholders and ensuring technical feasibility
  • Carries out technical monitoring of the use of project resources
  • Measure project performance using appropriate tools and techniques
  • Report and escalate to management as needed


  • University graduate, preferably in the fields of banking or call center
  • Proven working experience in project management in the information technology sector
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Fluency in English is required. Knowledge of the languages spoken in the project region is an asset
  • Solid organizational skills including attention to detail and multi-tasking skills

Technical Skills

  • Project Management
  • Software Development