HK - GCB O&T - Appraisal Unit Manager

Full Time
Senior (6-10 years)

Job Description

HK - GCB O&T - Appraisal Unit Manager

Location: APAC-HKG-Hong Kong-Hong Kong

  • Responsible for overseeing the Independent Appraisal Unit (IAU) locally, which is staffed by residential real estate appraisal specialists/administrators
  • Monitor IAU staffs for appraisal review production, workflow and product quality
  • Monitor performance of IAU staffs and distribute volume as necessary
  • Mentor and coach IAU staffs
  • Perform critical reviews of externally prepared residential appraisals to confirm adherence to appraisal standards of local jurisdiction and the Citigroup Minimum Appraisal Standards
  • Review appraisals for completeness, accuracy and reasonableness, and identify potential risk and fraud in appraisal reports
  • Resolve any issues that are not compliant with Citibank policies or conclusions that are not reasonable
  • Interface with both internal and external clients to resolve issues or disputes in values
  • Monitor the performance of the panel of approved appraisers to ensure timely and quality service
  • Performing annual appraiser performance reviews
  • Building a strong and effective interface with external appraisers


  • Minimum 8 years residential appraisal experience
  • Minimum 2 years of local real estate appraiser certification/license experience
  • Affiliation with a professional appraisal organization preferred
  • Thorough understanding of local appraisal regulations and standards
  • Good understanding of the local residential market
  • Possess a results-oriented attitude and is committed to producing a superior quality work product
  • Ability to work under pressure and multi-task
  • Strong verbal and written communication skills
  • Good interpersonal skills
  • Possess problem resolution skills
  • Proficient computer skills for MS Office
  • Good leadership qualities

Technical Skills

  • Appraisal