HK - GCB - Lifestyle Manager - Ultima Card

Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua), Japanese

Job Description

HK - GCB - Lifestyle Manager - Ultima Card

Location: APAC-HKG-Hong Kong-Hong Kong

  • To act as a single point of contact of selected top-tier discerning cardholders
  • To provide proactive and tailored account management.  This includes providing exceptional Lifestyle Concierge and account related services (with support from external vendors) to Citi's ultra-high net-worth clients, ensuring clients' needs are met and exceeded (where possible) in order to deliver a highly memorable and valuable experience
  • To work closely with the Affluent Product and Marketing team, Citigold Private Client Relationship Managers and CitiPhone in order to create a superior product for super affluent segment together, by providing continuous customer feedback on the product and services
  • To liaise and monitor the services provided by external vendors to ensure delights at reasonable cost


  • Minimum degree holder or higher with a minimum of 3 years in marketing and/or team sales and service management experience
  • Relevant experience in servicing affluent customers a must
  • Fluent and articulate in English, Cantonese and Mandarin
  • Working knowledge of Chinese dialects, Japanese or European languages will be a plus
  • Proficient in MS Word and Excel and the ability to learn new systems quickly
  • Outstanding problem solving skills with the ability to resolve complex customer service enquiries in a prompt, courteous and professional manner
  • Strong attention to details and administrative capabilities
  • An ability to demonstrate strong empowerment and decision making skills with excellent verbal and written communication
  • Cooperative and work effectively in a team
  • Required to attend events in the evenings and/or weekends
  • A flair for creativity and a genuine interest in travelling, fashion, the arts, music, sports, film and theatre would be an added advantage
  • Ability to understand the lifestyle of affluent segment will be a plus

Technical Skills

  • Costing
  • Customer Service
  • Marketing
  • Microsoft Excel
  • Microsoft Word
  • Sales