HK - GCB - Citigold Associate

Full Time
Junior (less than 3 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

HK - GCB - Citigold Associate

Location: APAC-HKG-Hong Kong-Hong Kong

  • Provide sales & service support to Citigold Relationship Managers in serving consolidated banking customers
  • Ensure that all service queries are resolved timely
  • Deliver superior quality service to customers and refer potential customers to Citigold Relationship Managers
  • Assist in meeting overall branch sales and service goals



  • University graduate with at least 1 year of customer service experience or secondary educated with at least 3 years of relevant experience
  • Good knowledge of banking products & services, operations & procedures and systems
  • Good problem solving skills
  • Proactive with good communications & interpersonal skills
  • Good command of English, Cantonese & Mandarin
  • Hold IIQE paper 1, 2, 3
  • With HKSI paper 1, 7, 8 or equivalent would be an advantage

Professional Qualifications

  • HKSI - Any Paper

Technical Skills

  • Corporate Communications
  • Customer Service
  • Sales