- Corporate Communications
- Customer Service
HK - GCB - Citigold Associate
Location: APAC-HKG-Hong Kong-Hong Kong
- Provide sales and service support to CitiGold Relationship Managers in serving consolidated banking customers
- Ensure that all service queries are resolved timely
- Deliver superior quality service to customers and refer potential customers to Citigold Relationship Managers
- Assist in meeting overall branch sales and service goals
- University graduate with 1 year of customer service experience or secondary educated with at least 3 years of relevant experience.
- Good knowledge of banking products, services, operations & procedures and systems preferred.
- Candidates with relevant experience in financial institutes would be an advantage.
- Good problem solving skills
- Proactive with good communications and interpersonal skills
- Good command of English, Cantonese and Mandarin
- Holder of HKFI paper 1 & 3 preferred. A 3-months grace period will be granted for acquiring the papers for potential candidates without the HKFI papers.
- With HKSI paper 1, 7, 8 or equivalent would be an advantage.
|Qualification||HKSI - Any Paper|
|Language||English, Cantonese, Mandarin (Putonghua)|