HK - GCB - Branch Operations Manager (CPC)

Full Time
Intermediate (3-6 years)

Job Description

HK - GCB - Branch Operations Manager (CPC)

Location: APAC-HKG-Hong Kong-Hong Kong

  • Ensure the delivery of excellent customer service
  • Assist Branch Manager with day-to-day operations within the branch
  • Control keeper of the branch to ensure compliance with all control processes and procedures with all relevant legal and corporate policies
  • Review regular and other periodical control processes
  • Review audit trail reports
  • Act as counterpart to internal and external audits and ensure that corrective action plans and target dates are adequate and reasonable to address the findings and exceptions raised
  • Provide necessary coaching to sales staff by working with the Branch Manager for proper sales processes, risk explanation, etc. to avoid customer complaints with regards to insufficient products information, etc.
  • Monitor and continuously improve levels of service provided by staff
  • Other ad hoc duties as required


  • University graduate with minimum 3 years experience in sales management role with retail banking
  • Good knowledge of banking products, compliance and branch operations and procedures
  • Strong people management, communication and problem solving skills

Technical Skills

  • Audit
  • Compliance
  • Customer Service
  • External Audit
  • Sales
  • Sales Management