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HK - GCB - AVP, In Unit Control for Customer Franchise, CUL and Mortgage Business


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HK - GCB - AVP, In Unit Control for Customer Franchise, CUL and Mortgage Business

Intermediate (3-6 years)


Technical Skills

  • Audit
  • Compliance
  • External Audit
  • Internal Audit
  • Operational Risk
  • Process Improvement
  • Risk Management
  • Stakeholder Engagement

Job Description

HK - GCB - AVP, In Unit Control for Customer Franchise, CUL and Mortgage Business

Location: APAC-HKG-Hong Kong-Hong Kong

Assist the In Unit Control Head for Customer Franchise, Cards & Unsecured Lending and Mortgage Business  in fulfilling the following responsibilities:

  • Manage and provide superior risk and control advice and support
  • Ensure departmental procedures are in line with corporate policy and legislative requirements
  • Act as the key point of contact for all audits and reviews carried out by, but limited to, regulators, internal and external audit, and regional reviews
  • Manage departmental operational risk self-assessment and risk indicator reporting, developing automated and data driven control monitoring solutions
  • Manage detail corrective actions plans, tackling of issues at a root-cause level, and working with stakeholders and advisers to ensure actions are sufficient
  • Manage Customer Franchise’s control and quality frameworks ensuring compliance to policies, procedures, and reporting to stakeholders
  • Manage departmental continuity of business and security entitlement requirements
  • Engage in process, system, and regulatory projects to ensure that changes are robustly implemented within credit operations
  • Engage in the review and closure of Issue and Corrective Action Plans (CAPs) management
  • Engage with relevant stakeholders throughout the new product process / New Product Oversight
  • Coordinate and manage all Policy Deviation requests and renewals for the country
  • Engage stakeholders in the analysis, approval, approval and reporting of operational loss incidents
  • Perform targeted deep dive reviews to identify weaknesses and process improvement opportunities
  • Work with business unit managers and staff to dimension and implement business process and collateral changes in line with policy and regulatory changes
  • Attend industry, regulatory and legal workshops to maintain awareness of issues impacting the business


  • Minimum 5 years in the Financial Services industry
  • Minimum 3 years in an Internal Audit, Risk Management, or Control Management-related role
  • Minimum Bachelor’s Degree or equivalent professional qualification
  • Understanding of process and controls concepts, including risk identification, monitoring frameworks and methodologies
  • Sound background in retail bank products
  • Experience in dealing with auditors and regulators
  • Sound understanding of the regulatory framework
  • Relationships:  Able to build rapport with key business stakeholders, ensuring open information flow. Be sought out as an expert and constructive advice giver
  • Proactive:  Challenge status quo, look for gaps or improvements in current business practices, anticipate change and act to ensure business readiness
  • Innovation:  Look for business oriented solutions, whilst ensuring coverage of regulatory and policy standards and engaging with stakeholders


Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station