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HK GCB ATM and Projects Implementation Officer

Lead (more than 10 years)


Technical Skills

  • Project Management
  • Training

Job Description

HK GCB ATM and Projects Implementation Officer

Location: APAC-HKG-Hong Kong-Hong Kong

  • Manage vendor to support ATM daily operations and branch cash-in-transit
  • Conduct regular review to ensure vendor follow Citi's guidelines and policies
  • Monitor ATM performance and maintain high availability
  • Support country initiated or regional projects to streamline branch operations process and increase efficiency
  • Handle system projects independently from end-to-end, articulate detailed business requirements, obtain appropriate internal and external approval, conduct testing, review test cases and test results, prepare cutover plan and provide cutover support
  • Provide regular update on project status and manage project timeline
  • Adapt and deploy new technologies at the branch and focus on digitization
  • Take part in training and communication to branch staff for branch operations procedures and control associated with system enhancements
  • Track and monitor results thru accurate MIS
  • Understand branch daily operations and identify areas to improve the branch efficiency
  • Review and update branch system entitlement when appropriate
  • Follow up and monitor the severe system problems raised by branch users


  • University graduate with minimum 10 years working experience in Banking industry
  • Experience in IT projects handling and basic understanding of development life-cycle
  • Strong project management skill and problem solving skill
  • Ability to work independently on multiple tasks
  • Sound knowledge on branch operations, banking products and business activities
  • Good interpersonal skills and able to work effectively with people at all levels
  • Ability to think critically and respond to the time sensitive needs of business and attend to details
  • Quick learner and interested in new technology
  • With ATM system and operations knowledge will be an advantage
  • Excellent English communication in verbal and written
Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelBachelor
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station