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HK - GCB - Assistant Manager, Core CBORC Function

Intermediate (3-6 years)


Technical Skills

  • Complaint Handling
  • Operational Risk
  • Risk Management
  • Sales

Job Description

HK - GCB - Assistant Manager, Core CBORC Function

Location: APAC-HKG-Hong Kong-Hong Kong

  • Conduct independent investigations on customer complaints
  • Prepare and present the results in Sales Complaint Handling Meeting (SCHM)
  • Work with the corresponding teams to formulate the corrective actions on the control gaps identified
  • Assist the supervisor to perform oversight on key risk & control framework across Consumer Businesses
  • Assist the supervisor to prepare MIS to be reported in various Governance Meetings the risk and control issues
  • Participate in the regional and global projects


  • Minimum 3 years' consumer banking, risk and control and /or operations working experience
  • Ability to work independently and under pressure
  • Sound knowledge of Operational Risk Management
  • Excellent communication skills
  • Good command of both spoken and written English and Chinese
  • Team player with good interpersonal skills
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station