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HK - GCB - Assistant Manager, Client Experience Journey

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Corporate Communications
  • Data Management
  • Database Development
  • Management Reporting
  • Market Research
  • Microsoft Access
  • Microsoft Excel
  • Quality Control
  • Quantitative Analysis
  • Statistics

Job Description

HK - GCB - Assistant Manager, Client Experience Journey

Location: APAC-HKG-Hong Kong-Hong Kong

  • Assist in devising methods and procedures in obtaining, maintaining and updating large sets of service tracking data including collection, coding and tabulation
  • Study and analyze client voices and generate regular management reports
  • Provide leadership responsibility in the evaluation of data, as well as, database development and maintenance and user interface tools including internal web applications
  • Support in market research programs and client touch-point experience enhancement
  • Facilitate the sharing of the best practice cases identified from client voices to arouse staff awareness on service quality
  • Support in Client Excellence Communications and promotion through webpage, poster, newsletter write-ups and campaign rollout

Qualifications

  • Degree holder in Quality Management, Finance, Statistics or related disciplines
  • At least 3 years working experience in service quality management or market research, preferably in banks or financial institutions
  • Knowledge of and ability to perform quantitative analysis and data management techniques including database and spreadsheet applications
  • Ability to apply advanced analysis methodologies, interpret and present findings in a clear, concise manner, including the creation and use of tables, charts and graphics to summarize results
  • Good command of written & spoken English & Chinese (Cantonese & Putonghua)
  • Good attitude, strong interpersonal & communication skills
  • Able to work under pressure & meet deadlines
  • Strong in Excel, Access and proficiency in the use of MS Office
  • Immediate available preferred

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station