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Client Service Officer

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Accountancy
  • Microsoft Access
  • Microsoft Excel
  • Microsoft Word
  • Settlements

Job Description

Client Service Officer

Location: APAC-HKG-Hong Kong-Hong Kong

  • Manage the processing of standard and complex customer transactions (securities settlement, money wires, book transfers)
  • Respond to telephone inquiries within 3 ring standard, immediate resolution of general and some complex questions to customers satisfaction
  • Proactively monitor customer accounts and surface issues and provide solutions to customers
  • Assist in the completion of daily, weekly and monthly deliverables and projects. May conduct/participate in client visits and calls to discuss service issues

Qualifications

Requirements to include:

  • Bachelor's degree or 3+ years experience in Securities Operations environment
  • Strong communication, interpersonal and team work skills. Must demonstrate a high level of initiative
  • Strong attention to detail. Strong PC skills with technical proficiency in MS Word, Excel, and Access
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station