Applications Support Senior Manager

Full-time

Posted 

Technical Skills

  • Accountancy
  • Branding
  • IBM AIX
  • Linux
  • Microsoft Access
  • Relationship Management
  • Root Cause Analysis
  • Sales
  • SQL
  • Team Management
  • UNIX
  • Wealth Management

Job Description

Applications Support Senior Manager

Location: APAC-HKG-Hong Kong-Hong Kong

Apps Support Senior Manager

Overview of Citi:

  • Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity
  • Established in Singapore since 1902, Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class. Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance in Singapore
  • We are an equal opportunity employer

Job Description:

Team/Function Overview:

  • Citi technology are seeking a highly motivated front office IT professional to lead our APAC Production Services team support group in Hong Kong
  • The CPT (Cross Products Technology) team is responsible for the production environment for a wide range of applications including Research Authoring and Distribution, Client Insight and Client Relationship Manager for Market Sales and Citi Branding Portal for internal and external client of Citi Velocity

Role/Position Overview:

  • We are searching for a highly motivated and enthusiastic person who will lead the APAC production support teams for Research, Market Sales and Citi Velocity. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed
  • The role will entail people management, working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions
  • You will develop detailed knowledge of both Currencies and Rates trading businesses
  • You will be working closely with your counterparts in Hong Kong, China, India, UK, US and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team

Key Responsibilities:

  • Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
  • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
  • Communicate effectively with operations and technology partners on a regional or global basis
  • Working closely as a trusted partner for senior business heads
  • Focus on people development and deputize for the regional FXLM support manager

Development Value:

  • Citi established the regional Operations and Technology Centre in Singapore and this expansion effort is continuing in our technology teams. With reward and recognition based on performance merit, opportunities exist for staff with the ability and determination to have a rewarding career
  • You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems
  • You will gain people management experience, working closely with your team on their career development
  • Work-Life Balance - At Citi, we offer flexible work plans which give employees and managers the chance to meet personal and business needs allowing for alternative schedules to customary business hours

Qualifications

Criteria/Qualifications:

 

Knowledge/Experience:

  • Experience with people management
  • Experience with application support would be an added advantage, but not essential

Skills:

  • Good interpersonal and communication skills, great teammate
  • UNIX (AIX/Linux) environment
  • Databases - Oracle, Microsoft SQL
  • Knowledge on Geneos ITRS monitoring would be an added advantage

Qualifications:

  • Bachelor's Degree
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish
CitibankFinancial Services, Retail and Commercial Banking

50/F, Champion Tower 3 Garden Road Central, Hong Kong

directions_walk12 mins walk from Admiralty Station