You may also like

Project Manager (with large scale Wi-Fi experience)

CL Technical Services
  • Microsoft Access
  • Negotiation
  • +3 skills
  • +4 skills

Digital Marketing Manager $35K (IANG / China experience welcome)

Randstad
  • Find out more about the job
  • Find out more about the job

Manager, CS Experience Analysis and Pricing Management

AIA Group Limited
  • Claims
  • Costing
  • +5 skills
  • +6 skills

Advisory - Risk - Internal Audit - Manager / Senior Associate (with IT Audit Experience)

Ernst & Young (EY)
  • Accountancy
  • Analytics
  • +23 skills
  • +24 skills

Senior Manager / AVP - Customer Experience, Consumer Banking Group

DBS Bank
  • CSS
  • Customer Service
  • +2 skills
  • +3 skills

Manager, LHB Experience

Full-time
Senior (6-10 years)

Posted 

Technical Skills

  • Corporate Communications
  • Project Management

Job Description

Manager, LHB Experience

Location: Hong Kong-Kowloon-Kowloon

This position will responsible for creating and executing client onboarding plans for our most strategic Local Health Benefit (LHB) accounts.  This includes coordinating implementation activities across multiple internal / external groups – Client Management, Business Development, IT, Operations, Legal & Compliance, Marketing, Finance and Broker.  

Additionally the position will be tasked with maintaining and continuously improving the onboarding process and experience, building out internal and customer-facing documentation, and working with various teams to enhance our systems. 

 

Key Responsibilities:

  • Serve as the project manager to own the onboarding and implementation process for the LHB strategic clients
  • Oversee the completion of internal setup for all onboarding events by tracking and documenting the progress
  • Facilitate the creation and delivery of all onboarding programs and materials
  • Prepare onboarding updates, present to stakeholder groups and to senior management across the Company
  • Escalate issues to senior management for expedite resolution
  • Leverage client feedback to improve the onboarding process by collaborating with various department heads
  • Develop tools and processes to improve operational efficiencies in the onboarding process
 

Qualifications

  • Degree holder with at least 8 years’ experience in insurance industry
  • A strong understanding of LHB operations
  • Previous LHB onboarding experience is highly preferred
  • Project management experience preferred
  • Strong communications and presentation skills
  • Strong analytical and creative solution abilities
  • Strong organization skills with high attention to details
  • Demonstrated ability to resolve issues and maintain strong client relationship
  • Able to multi-task and manage shifting priorities on tight deadlines

 

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish
Cigna Worldwide Life Insurance CoInsurance and Reinsurance

28 Hennessy Road, Wan Chai, Hong Kong

directions_walk7 mins walk from Wan Chai Station