Manager, LHB Experience

Senior (6-10 years)


Technical Skills

  • Corporate Communications
  • Project Management

Job Description

Manager, LHB Experience

Location: Hong Kong-Kowloon-Kowloon

This position will responsible for creating and executing client onboarding plans for our most strategic Local Health Benefit (LHB) accounts.  This includes coordinating implementation activities across multiple internal / external groups – Client Management, Business Development, IT, Operations, Legal & Compliance, Marketing, Finance and Broker.  

Additionally the position will be tasked with maintaining and continuously improving the onboarding process and experience, building out internal and customer-facing documentation, and working with various teams to enhance our systems. 


Key Responsibilities:

  • Serve as the project manager to own the onboarding and implementation process for the LHB strategic clients
  • Oversee the completion of internal setup for all onboarding events by tracking and documenting the progress
  • Facilitate the creation and delivery of all onboarding programs and materials
  • Prepare onboarding updates, present to stakeholder groups and to senior management across the Company
  • Escalate issues to senior management for expedite resolution
  • Leverage client feedback to improve the onboarding process by collaborating with various department heads
  • Develop tools and processes to improve operational efficiencies in the onboarding process


  • Degree holder with at least 8 years’ experience in insurance industry
  • A strong understanding of LHB operations
  • Previous LHB onboarding experience is highly preferred
  • Project management experience preferred
  • Strong communications and presentation skills
  • Strong analytical and creative solution abilities
  • Strong organization skills with high attention to details
  • Demonstrated ability to resolve issues and maintain strong client relationship
  • Able to multi-task and manage shifting priorities on tight deadlines


Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
Cigna Worldwide Life Insurance CoInsurance and Reinsurance

28 Hennessy Road, Wan Chai, Hong Kong

directions_walk7 mins walk from Wan Chai Station