Contract Executive, Claims (12 months)

Intermediate (3-6 years)


Technical Skills

  • Claims
  • Settlements

Job Description

Contract Executive, Claims (12 Months)

Location: Hong Kong-Kowloon-Kowloon

The incumbent will be responsible for supporting daily claims administration, handling claims enquiries, assessing group claims and to ensure timely delivery of services to policyholders, business partners and brokerage.

Job Responsibilities:

  • Administer all group claims, from claim registration to settlement including processing payment, issuing correspondences for pending/declined cases in line with the policy terms and conditions, and all related administrative tasks within the agreed turnaround time;
  • Handle group claim enquiries from both internal and external clients;
  • Support administration of individual claims to achieve agreed service requirements;
  • Prepare regular reports for control purposes


  • Diploma or above, preferably in insurance-related disciplines;
  • At least 3 years’ working experience in claims adjudication/administration;
  • Medical knowledge in handling group claims;
  • A good team player, able to work independently and under pressure;
  • Proficient in MS Office applications;
  • Good command of spoken and written English and Chinese
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese
Cigna Worldwide Life Insurance CoInsurance and Reinsurance

28 Hennessy Road, Wan Chai, Hong Kong

directions_walk7 mins walk from Wan Chai Station