Customer Service Representative Trainee Program

Full-time

Posted 

Technical Skills

  • Compliance
  • Customer Service
  • Sales

Job Description

Customer Service Representative Trainee Program

You will undergo intensive development program, including business orientation, structured classroom training and comprehensive on-the-job training. After the completion of the program, you will be progressed to Customer Service Officer in our Retail Banking Branches for further development, subject to individual performance.

    Responsibilities:
  • Actively engage in promoting full range of retail banking products and services to acquire new business customers and solicit new business opportunities
  • Assist Branch Manager to plan, organize and implement branch promotion campaign to achieve the branch business goals
  • Ensure the selling processes are in compliance with the Bank’s policies, procedures, and regulatory guidelines
    Requirements:
  • Associate degree, Higher diploma or above and preferably with 1 year’s customer services experience
  • Relevant professional qualification in IIQE and HKSI is an advantage
  • Customer-oriented with strong sales drive
  • Proficient in both spoken and written English, Chinese and Putonghua
Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
QualificationHKSI - Any Paper
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Chong Hing BankFinancial Services, Retail and Commercial Banking

Chong Hing Bank Centre, 24 Des Voeux Rd Central, Central

directions_walk3 mins walk from Central Station