China Mobile

Customer Care Specialist I, Customer Feedback Management

China Mobile
Full Time
Kwai Chung
Intermediate (3-6 years)
Upper Secondary / IB / A Level / NVQ
English, Cantonese, Mandarin (Putonghua)

Job Description

Customer Care Specialist I, Customer Feedback Management

[Post Ref: CEMCFM/CCS]



  • Resolve customer feedback and complaints in a professional manner
  • Highlight important issues to management identified in the course of complaint handling for review and service improvement



  • Diploma holder or above
  • At least 5 years relevant working experience in customer service fields preferably with experience in complaint handling
  • Well organized with analytical mind, good communication and strong objection handling skills
  • Working experience in telecom industry will be an advantage
  • Have interest in using computer, PDA devices and smartphone
  • Proficient in both written and spoken English and Chinese, with knowledge of Putonghua is a must

Technical Skills

  • Complaint Handling
  • Customer Service