China Mobile

b'Business Analyst, Billing System'

China Mobile
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

b'Business Analyst, Billing System'

[Ref no.: LC/Bill/BA]

 

Responsibilities

  • Gather system requirements from users and business owners, translating them into detailed requirements documentation, ensuring that business rules are clearly defined through workflow diagrams, business needs are documented and limitations or risks are understood
  • Assist in the creation, implementation and maintenance of a standardized requirements document
  • Assist in planning and implementing thorough and effective QA processes to ensure the highest quality testing of deliverables in the shortest possible time, including:
    • Develop and execute test plans – including automated testing, functional unit test, integration testing, field-testing, and regression testing
    • Create and document test cases that ensure that new systems perform as specified
    • Coordinate users and testers to participate as QA teams
    • Coordinate Defect/Issue tracking, prioritization and resolution
  • Communicate and interact with appropriate groups during testing in regard to significant issues, change requests and enhancements that may impact data, workflow and/or functionality
  • Work with IT system analyst to translate requirements into technical specifications
  • Identify and document solution risks and potential constraints, solution methods, service level requirements, performance requirements, quality issues etc. to be used during scope evaluation phase
  • Validate and ensure that the overall project will meet identified requirements and service levels
  • Work closely with technical leads and end users to design appropriate solutions to business challenges
  • Assists with the development and review of user documentation for new and existing systems and processes
  • Participate in the end user training as required
  • Maintain a strong working knowledge of present business processes and implemented technical solutions

 

Requirements

  • A bachelor's degree or above in related disciplines
  • At least 3 years experience in business/systems analysis
  • Proficiency command of both spoken and written English and Chinese, with the knowledge of Putonghua is preferred
  • Demonstrated experience working with end users to gather and assess business needs and translate into technical specifications
  • Able to handle multiple projects/tasks effectively
  • Proven ability with the Microsoft Office Suite of products, Visio and Microsoft Project or other project management software
  • Experience of POS and CRM System or/and telecommunication business is an advantage
  • Experienced with business process mapping is preferred

Technical Skills

  • Business Analytics
  • Client Relationship Management
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Visio
  • Microsoft Word
  • POS
  • Project Management
  • Telecommunications
  • Training
  • Translation