Senior Manager - Agency Conduct Assurance

Senior (6-10 years)


Technical Skills

  • Change Management
  • Compliance
  • Customer Service
  • Project Management
  • Training

Job Description

Senior Manager - Agency Conduct Assurance

Location: Wanchai


  • Ensure the update of compliance related policies, guidelines, procedures, handbooks, forms, reports, rules and regulations, in order to comply with company and regulatory requirement and well communicated the up-to-date policy/guidelines to agency
  • Identify new regulatory changes affecting distribution operation, advise on relevant impact and implement relevant compliance requirement
  • Prepare and review regulatory correspondence
  • Conduct investigations into complaints about alleged misconduct and the violation of relevant regulations against agents and distributors. Recommend appropriate disciplinary actions, prepare investigation reports and recommend follow up action to ensure compliance
  • Coordinate and manage the agency disciplinary process and guidelines
  • Review of compliance communication and training material
  • Participate in compliance related project to ensure latest regulatory related issues are handled in alignment with regulator’s existing and new requirement


  • Degree in Law, Finance or Business related disciplines
  • Minimum 8 years of experience in legal and/or compliance field in insurance, pension industry or financial services sector
  • Sound knowledge of insurance regulatory requirements is a must
  • Experience in customer service or complaint or compliance area is preferred 
  • Sound knowledge on project management, process design and change management
  • Self-initiated, analytical-minded and able to handle multi-tasks under tight schedule.
  • Strong analytical, problem solving and decision making skills
  • Innovative and receptive to changes
  • Fluency in English and Cantonese, ability to read and write in professional Chinese and English, and ability to speak Mandarin would be an advantage 

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)

Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong