Senior Claims Manager

Lead (more than 10 years)


Technical Skills

  • Budgets
  • Claims
  • Customer Service
  • Data Analysis
  • Life Insurance
  • Training

Job Description

Senior Claims Manager

Location: Wanchai


  • Assist department head in driving initiatives to uplift operations efficiency and customer experience
  • Prepare regular management and business reports for Claims Departmentand provide regular training to subordinate and agency
  • Lead and coordinate BAU system enhancement activities to meet business priorities
  • Responsible for business data analysis, requirement gathering, scoping, documentation and function specification review to ensure business objectives are aligned
  • Coordinate and participate in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring
  • Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy
  • Drive and develop the Health Management related project, promote the concept and services of health management to customer
  • Report the Health Management project progress to Management regularly and follow up the progress with all relevant parties


  • Bachelor degree holders in Insurance, medical, management or related disciplines
  • Holder of FLMI or ICA qualification is preferred
  • Minimum 10 years of claims experience in Life Insurance Industry with at least 5 years in management level
  • Proficient in written and spoken English and Chinese. Fluency in Putonghua
  • A self-starter, capable to manage multiple projects to meet tight deadlines and work in a fast paced environment
  • Strong analytical, problem solving and decision making skills
  • Candidates with less experience will be considered for Claims Manager 

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelNon-specified
QualificationFellow, Life Management Institute (FLMI)
LanguageEnglish, Cantonese, Mandarin (Putonghua)