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Customer Service Officer (Counter Service)



Technical Skills

  • Customer Service
  • Microsoft Word

Job Description

Customer Service Officer (Counter Service)

Location: Wanchai


  • Provide face-to-face counter services to customers and insurance intermediaries
  • Handle incoming correspondence and customer feedback in a timely manner according to company policies and procedures
  • Handle cashier processing and daily operation of Service Centre
  • Communicate and coordinate with different parties to ensure operation efficiency and effectiveness
  • Perform other duties as assigned
  • 5.5working days per week (Shift duties on Saturday and public holiday are required)


  • University degree holder with 2 years of working experience in insurance or customer service field; Form 5 graduates with at least 3 years of relevant experience will also be considered
  • Passed in IIQE Paper I, III and V preferred
  • Pro-active, self-motivated, mature and pleasant personality
  • Excellent service attitude and able to follow through on commitments to customer
  • Good written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage
  • Good computer skills in MS Office and Chinese Word Processing
  • Candidates with more experience will be considered as Senior Customer Service Officer

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)