Assistant Manager / Manager – Project Management (Customer Service Department)

Full-time
Senior (6-10 years)

Posted 

Technical Skills

  • Business Analytics
  • Customer Service
  • Impact Analysis
  • Life Insurance
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Project Management
  • Six Sigma
  • Stakeholder Management
  • Training
  • User Acceptance Testing

Job Description

Assistant Manager / Manager – Project Management (Customer Service Department)

Location: Wanchai

Responsibilities

  • Support the team head on Customer Service projects
  • Drive and support new initiatives and assigned projects to enhance customer experience and uplift operation efficiency
  • Prepare and/or review user requirements and test plans based on project requirements
  • Execute test cases and monitor UAT progress to ensure the project deadline can be met
  • Work and follow up closely with parties including users, operations, IT and relevant parties to ensure effective project implementation
  • Provide support and training to end-users
  • Assist in ad-hoc projects as assigned

Requirements

  • University graduate, preferably in Business, Project Management, Information Systems or related disciplines
  • Minimum of 6 years working experience in life insurance customer service or operations projects with at least 3 years business analysis experience
  • Strong analytical and reasoning skills
  • Attentive to details, independent and good project management and interpersonal skills
  • Strong technical Business Analyst experience, UAT Testing, Impact Analysis and Stakeholder Management
  • Qualification in Lean Six Sigma Green Belt / FLMI / PMP preferred
  • Proficient in MS Word, Excel, PowerPoint and data analytical skill
  • Good command of spoken and written English and Chinese, knowledge of Putonghua is an advantage
  • Candidates with less experience will be considered as Assistant Manager 

Application Method

We offer competitive salary and wide range of benefits such as medical insurance, education allowance etc. Interested parties please apply with full resume including current and expected salary by clicking Apply Now or by mail to Human Resources Department,Tower A,China Life Center,One Harbour Gate,18 Hung Luen Road, Hung Hom, Kowloon,Hong Kong. 

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
QualificationProject Management Professional (PMP), Six Sigma Green Belt (SSGBP), Fellow, Life Management Institute (FLMI)
LanguageEnglish, Cantonese, Mandarin (Putonghua)