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Process Planning & Management M/AM (1-year)

China Construction Bank

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Process Planning & Management M/AM (1-year)

Full-time

Posted 

Technical Skills

  • Business Analytics
  • User Acceptance Testing

Job Description

Process Planning & Management M/AM (1-year)

Location: Hong Kong

Responsibilities

Process Planning & Management Manager / Assistant Manager (1-year contract)

�ssist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives; act as a bridge among Information Systems Division, business and end users to ensure smooth system implementation
�esign business operation flows in a cost-effective manner and with appropriate control measures to meet internal/external compliance requirements and minimize operational risks
�stablish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users
�rite-up of procedural documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.) and draft procedures manuals
�rrange process change deployment by preparing Operational Circular, obtaining approval from Operational P&P Approval Unit, delivering user briefing and conducting post-launch health checking and post-implementation review. Conduct formal user training on process related areas before major product/system roll out, and maintain qualified trainer accreditation from HR
�rovide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident/customer complaint

Requirements

�egree holder with 2-7 years solid banking experience
�ands-on experience in at least one of the following areas for extended period:
business analysis or operations and methodology in financial institution, banking operations in either front or back office and UAT and system support
�amiliar with banking operations
�xcellent English and Chinese writing skills, preferably with experience in procedural manual writing
�roficiency in Putonghua will be an advantage
�eticulous at work, good analytical and logical thinking skills
�ood negotiation, communication and interpersonal skills
�trong PC knowledge
�ustomer-oriented and willing to work overtime

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese
China Construction BankFinancial Services, Retail and Commercial Banking

28/F, CCB Tower, 3 Connaught Road Central, Central, Hong Kong

directions_walk7 mins walk from Central Station