You may also like

Assistant Vice President / Vice President, Business Finance - CBG and Wealth Management

DBS Bank
  • Accountancy
  • Balance Sheets
  • +14 skills
  • +15 skills

Vice President & Team Manager / Vice President, Institutional Banking Group 3

DBS Bank
  • Compliance
  • Credit Analysis
  • +6 skills
  • +7 skills

HK - GCB - Assistant Vice President, Insurance Process & Control

Citibank
  • Project Management

Vice President / Assistant Vice President, Trade Operations, Institutional Banking Group Operations

DBS Bank
  • Budgets
  • Compliance
  • +7 skills
  • +8 skills

HK - GCB - Assistant Vice President, Channel Analytics and Business Planning

Citibank
  • Analytics
  • Marketing
  • +2 skills
  • +3 skills

Assistant Vice President, Complaints

Full-time
Senior (6-10 years)

Posted 

Technical Skills

  • Microsoft Excel
  • Microsoft Powerpoint

Job Description

Assistant Vice President, Complaints

Location: Hong Kong

Responsibilities

- Handle and resolve complaints
- Prepare and/ or review reply letter to complainant, referred parties or regulatory bodies
- Investigate the complaint� root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complainant
- Liaise with internal and external parties for thorough investigation of the complaints, propose resolutions to complaints and reply customers and/ or referred parties or regulators in a timely manner
- Assist to oversee the complaint handling activities conducted by various units
- Conduct data analysis and prepare regular complaint reports for management� review
- Prepare periodic report

Requirements

- Bachelor� Degree in business, marketing or related discipline
- 8+ years experience in banking or financial services industry is preferred
- Hands-on experience in handling complaint
- Able to handle complaints independently & confidently
- Comprehensive knowledge of customer experience best practices, operations and supporting systems
- Strong organizational and time management skills
- Excellent communication and influencing skills
- Well-versed in Excel and PowerPoint presentation preferred
- Candidates with less relevant experience would be considered for the position of Manager

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish
China Construction BankFinancial Services, Retail and Commercial Banking

28/F, CCB Tower, 3 Connaught Road Central, Central, Hong Kong

directions_walk7 mins walk from Central Station