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Senior Manager / Manager, Quality Assurance - Insurance

China CITIC Bank

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Senior Manager / Manager, Quality Assurance - Insurance

Intermediate (3-6 years)


Technical Skills

  • Audit
  • Compliance
  • Sales

Job Description

Senior Manager / Manager, Quality Assurance - Insurance

Location: Quarry Bay

Key Responsibilities

  • Review insurance sales transactions to ensure compliance of the relevant guidelines and regulatory requirements.
  • Follow up and rectify with branches or Insurance Services Managers in case of any discrepancy.
  • Suggest remediation actions to improve accuracy and quality.
  • Work with branches and Insurance Sales Managers to uplift high compliance awareness.
  • Conduct MIS for regular review on insurance sales transactions quality and work with counterparts for improvement.
  • Contribute ideas and provide support on new / enhanced insurance products, change of sales processes.  
  • Support and co-ordinate with stakeholders and teams to conduct insurance sales initiatives.
  • Support Team Head to review compliance and audit reports and follow up audit issues.


  • Degree holder or equivalent is preferred.
  • Minimum 3 years of relevant experience in insurance field, preferably with Bancassurance sales exposure.
  • Good understanding in insurance products, selling processes and the relevant regulatory requirements. 
  • Good analytical skills and attentive to details.
  • Good command of written and spoken English and Chinese (including Putonghua).

For more details about career opportunities with the Bank, please visit our website  Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
China CITIC BankFinancial Services, Retail and Commercial Banking

18 Tai Koo Shing Rd Quarry Bay

directions_walk6 mins walk from Tai Koo Station