Branch Service Manager

China CITIC Bank
Full Time
Senior (6-10 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Branch Service Manager

Key Responsibilities

  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all requirements of control and service standards.
  • Maintain a high quality counter service team to achieve individual goals and branch common objectives.
  • Provide quality service to our customers and pro-actively give feedback, ideas and recommendations for improvement on service quality and work processes.
  • Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities, and other ad-hoc projects.


Requirements

  • Secondary education or above, degree holder is preferable.
  • Minimum 6 years experience in retail banking operations, with 3 years relevant experience at supervisory level.
  • Good knowledge on banking products and services.
  • Self-motivated with good sales and service orientation.
  • Good interpersonal and communication skills.
  • Detail-minded and able to work under pressure.
  • Good command of written and spoken English and Chinese (including Putonghua).
     

For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp.  Please apply with full resume stating current and expected salaries via https://careers.cncbinternational.com/ or email to [email redacted, apply via Jobable].

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.


Technical Skills

  • Audit
  • Sales