Branch Service Manager

Senior (6-10 years)

Technical Skills

  • Audit
  • Sales

Job Description

Branch Service Manager

Key Responsibilities

  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all requirements of control and service standards.
  • Maintain a high quality counter service team to achieve individual goals and branch common objectives.
  • Provide quality service to our customers and pro-actively give feedback, ideas and recommendations for improvement on service quality and work processes.
  • Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities, and other ad-hoc projects.


  • Secondary education or above, degree holder is preferable.
  • Minimum 6 years experience in retail banking operations, with 3 years relevant experience at supervisory level.
  • Good knowledge on banking products and services.
  • Self-motivated with good sales and service orientation.
  • Good interpersonal and communication skills.
  • Detail-minded and able to work under pressure.
  • Good command of written and spoken English and Chinese (including Putonghua).

For more details about career opportunities with the Bank, please visit our website  Please apply with full resume stating current and expected salaries via or email to [email redacted, apply via Jobable].

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment.  All employment decisions will be made in a non-discriminatory manner.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
China CITIC BankFinancial Services, Retail and Commercial Banking

18 Tai Koo Shing Rd Quarry Bay

directions_walk6 mins walk from Tai Koo Station