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IT Support Engineer

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IT Infrastructure Engineer

Contract, Full-time

Posted 

Job Description

  • Subsidiary of a reputable Fortune 500 corporation
  • Attractive remuneration package
  • Stable working environment

Responsibilities:

  • Provide analytic oversight into Incident Management and Request Fulfilment processes and procedures to ensure that a high quality service is provided to both internal and external customers.
  • Perform the day-to-day activities of Service Centre to ensure:
    • incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
    • incidents are resolved at first call or escalated timely to appropriate support parties
    • requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
    • customers are kept informed of the progress of incident resolution and/or request fulfilment, the latest update about problem and crisis, and any upcoming changes and stoppages
    • outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
    • resolved incidents and fulfilled requests are verified before they are closed
    • accurate incident records are available to support problem management process
  • Perform IT procurement and coordinate delivery of service requests.
  • Coordinate activities to resolve incidents and restore normal service.
  • Identify possible and potential problems and alert Problem Management Team.

Requirement:

  • Minimum 6 years' solid working experience in the IT industry, with at least 2 years in a similar role
  • Tertiary educations are desirable
  • Certifications in ITIL is desirable
  • Customer service oriented and good team player
  • Knowledge and experience in Incident Management and Request Fulfilment processes
  • Strong problem solving and analytical skills
  • Good communication and interpersonal skills

Interested parties please click "Apply Now" or contact Ernest Hung on +852 2833 4198 for more information.

Interested parties could also send your full resume [email redacted, apply via Jobable]. Successful applicants will be contacted within 2 working days.

Employment TypeContract, Full-time
Education LevelNone
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Chandler MacleodHuman Resources and Recruitment

148 Connaught Rd Central, Sheung Wan

directions_walk3 mins walk from Sheung Wan Station