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Senior Guest Services Manager / Guest Services Manager (5-day work week)

Butterfly Hotel and Serviced Apartment Group

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Senior Guest Services Manager / Guest Services Manager (5-day work week)

Intermediate (3-6 years)


Technical Skills

  • Audit
  • Sales
  • Training

Job Description

Senior Guest Services Manager / Guest Services Manager (5-day work week)

You love:

  • Act as a shift leader of front desk and duty manager of the hotel;
  • Responsible for on-day room sales and night audit management;
  • Carry out room inspection for VIP;
  • Supervise and ensure that all frontline staff provide quality services to hotel guests;
  • Provide on the job training to Guest Services Officers and handle guests’ enquiries and complaints;
  • Ensure effective cross-departmental communication in order to handle both guest and operational issues effectively and efficiently.

Your characteristics:

  • Diploma holder or above in Hospitality Management or related disciplines is highly preferred;
  • Minimum 3 - 4 years experience in the role of Front Desk Supervisor, Assistant Manager or Reception Manager;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill;
  • Good command of both spoken and written English and Chinese.

Welfare & Benefits:
5-day work week (No. of rest days per month ranging from 8-10 days), Meal Allowance, Discretionary Bonus, Medical Insurance, Marriage Leave, Compassionate Leave, Training & Development, Team Building Activities and Recreational Activities, etc.

For more information about Page Hotels, please visit

We offer attractive remuneration package and excellent prospects to the successful candidate. Please email your detailed resume with current and expected salary to [email redacted, apply via Jobable] or Whatsapp 6793 6672. *MUST quote the Job Title with the Employer Ref. No. in your email.

(Data collected will be used for recruitment purposes only) 

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese