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Front Office Manager / Assistant Front Office Manager (5-day work week)

Butterfly Hotel and Serviced Apartment Group

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Front Office Manager / Assistant Front Office Manager (5-day work week)

Full-time
Senior (6-10 years)

Posted 

Technical Skills

  • Customer Service
  • Team Management
  • Training

Job Description

Front Office Manager / Assistant Front Office Manager (5-day work week)

You love:

  • Responsible for planning, directing, coordinating and controlling front office operations and ensuring the delivery of the highest standard of guest service;
  • Oversee all operational & financial matters of the department;
  • Maintain an image of competence and professionalism to all parties;
  • Build up and maintain good relationship with guests;
  • Review guest feedback with the team regularly and ensures appropriate corrective action is taken;
  • Handle guest complaints in a timely manner;
  • Manage the performance and development of staff;
  • Lead, motivate & supervise a dynamic team in achieving the corporate goals;
  • Ensure excellent cross-departmental communication to handle both guest and operational issues effectively.

Your characteristics:

  • Degree holder in Hospitality Management or related disciplines is highly preferred;
  • Minimum 8 years of experience in hotel industry with no less than 3 years management experience in a similar capacity;
  • Comprehensive rooms operational knowledge and experience;
  • Strong business sense and proven success in maintaining high quality of guest service;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, open-minded, people oriented with excellent interpersonal & people management skills;
  • Strong in decision making and time-management skills;
  • Ability to handle critical incidents with strong problem solving skills;
  • Good command of both spoken and written English and Chinese including Putonghua;
  • Candidates with less experience will be considered for the post of Assistant Front Office Manager.

Welfare & Benefits:
5-day work week (No. of rest days per month ranging from 8-10 days), Meal Allowance, Discretionary Bonus, Medical Insurance, Marriage Leave, Compassionate Leave, Training & Development, Team Building Activities and Recreational Activities, etc. 

For more information about Page Hotels, please visit www.pagehotels.com

We offer attractive remuneration package and excellent prospects to the successful candidate. Please email your detailed resume with current and expected salary to [email redacted, apply via Jobable]or Whatsapp 6793 6672. *MUST quote the Job Title with the Employer Ref. No. in your email.

(Data collected will be used for recruitment purposes only) 

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)