Assistant Manager / Guest Services Supervisor / (Senior)Guest Services Officer

Butterfly Hotel and Serviced Apartment Group
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Assistant Manager / Guest Services Supervisor / (Senior)Guest Services Officer

Assistant Manager

  • Act as a shift leader of front desk and duty manager of the hotel;
  • Responsible for on-day room sales and night audit management;
  • Carry out room inspection for VIP;
  • Supervise the front desk to provide quality services, provide on the job training to guest services officers and handle guests’ enquiries and complaints;
  • Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • At least 3-4 years experience in the role of Front Desk Supervisor, Assistant Manager or Reception Manager;
  • Diploma holder or above in Hospitality Management or related disciplines is mostly preferred;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, detail-minded, people oriented with excellent interpersonal skill;
  • Good communication skill in both English and Chinese;
  • Shift duty is required;
  • Immediate available is preferred;
  • Candidates with less experience will be considered for the role of Guest Services Supervisor.

Guest Services Officer

  • To carry out all check-in and check-out procedures in an effective and efficient way;
  • To provide quality service and handle guests’ enquiries & complaints;
  • To achieve the high level of guests satisfaction with courteous and friendly manner;
  • To ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • With relevant experience in hotel industry in a similar capacity will be an advantage;
  • Pleasant, detail-minded, customer oriented with excellent interpersonal skill;
  • Shift duty is required;
  • Immediate available is preferred.

We offer attractive remuneration package, 5-day work week and excellent prospects to the successful candidate. Please email your detailed resume with current and expected salary to [email redacted, apply via Jobable] . *MUST quote the Job Title with the Employer Ref. No. in your email application.

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Technical Skills

  • Audit
  • Sales
  • Training