Burberry

IT Contact Centre Analyst, Asia Pacific (Native Japanese Speaker)

Burberry
Full Time
Junior (less than 3 years)
Non-specified
English, Japanese

Job Description

IT Contact Centre Analyst, Asia Pacific (Native Japanese Speaker)

Location: Causeway Bay

Purpose:

Through your passion for IT you will provide a highly professional experience for our internal global customers and external partners. As the IT Customer Service Analyst you are the human face of Burberry IT.

Responsibilities:

Delivering World Class IT Customer Service, use a range of systems and tools to:

  • Understand and customer needs in phone, email, chat and other interactions
  • Accurately identify and analyse service requests and incidents related to the use of IT services
  • Help customers to resolve incidents and complete requests immediately where possible
  • Ensure requests and incidents are passed to the relevant second and third line teams where applicable
  • Proactively manage backlogs of requests and incidents so that they are progressed to resolution within expected timescales, escalating where necessary
  • Document and share knowledge and best practice with IT Contact Centre Analysts globally
  • Operate in accordance with Burberry’s approved policies, procedures and processes

Personal Profile:

  • Demonstrable experience in an IT customer service role, ideally within a Contact Centre environment
  • Expert in dealing with customers via phone, web and email dialogue and strive to exceed expectations
  • Excellent verbal and written communication skills
  • Strong problem solving experience
  • Worked in a variety of team structures and environments
  • Organised and able to multi task
  • Be available to work flexible shifts
  • Excellent verbal and written English and Japanese language communication skills are essential 

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/ . Potential candidate will be invited for an interview within 8 weeks.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Technical Skills

  • Customer Service