Burberry

Customer Service Consultant Opportunities (English & Cantonese/ Japanese/ Korean Speaking)

Burberry
Full Time
Junior (less than 3 years)
Non-specified
English, Cantonese, Japanese, Korean

Job Description

Customer Service Consultant Opportunities (English & Cantonese/ Japanese/ Korean Speaking)

Location: Causeway Bay

As a Customer Service Consultant, you will be an important part of the regional (Asia Pacific) and global Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers.

Requirements:

  • You will be dealing with customers via phone, chat, social media and email dialogue
  • You will use your empathy and intuition to anticipate and understand customers’ needs
  • You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs 

Personal Profile:

  • Excellent command of spoken and written English
  • Excellent spoken Cantonese & English/ Japanese/ Korean with good writing skills
  • Passion for fashion and luxury brands
  • Ideally some experience in Customer Service or possess a natural flair for dealing with customers
  • Strong multi-tasking and computer skills
  • Enjoys working in a small team  

From the moment that you join our team we aspire to make your employment experience a memorable and engaging one. Our people are passionate and proud of Burberry and our product; this energy, attitude and spirit define us. If you are energetic, hardworking and thrive in a collaborative and fast paced environment then please click the link to apply for this job or visit our website https://burberrycareers.com/asia/ . Potential candidate will be invited for an interview within 8 weeks.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.


Technical Skills

  • Branding
  • Customer Service