- Information Technology Infrastructure Library (ITIL)
- Project Management
- Project Planning
- Relationship Management
- Six Sigma
Location: North East Asia-Hong Kong
Purpose Of Role:
Has lead role and responsibility for planning and managing small to medium-sized (please see project matrix for further detail) projects that may significantly affect the organisation at the BU and LOB level. Is likely to manage sections of large projects and will input into the project planning process as a member of a large project's management team. Supervises the work of Project Manager 1s and other project staff and will work with external consultants to ensure deliverables. Has defined management responsibilities for project team, not a line or OUC function team, involving people, budget and planning. Has primary responsibility for meeting defined business goals as scoped by project objectives. Must have developed communication and diplomacy skills with a strong ability to persuade and influence client and stakeholder relationships. Will interface with 3rd party suppliers, which involves the agreement, planning, timelines and quality of deliverables.
- Demonstrable experience and capability to manage projects autonomously.
- Thorough understanding of concepts, procedures and application of project management and a good knowledge in other subjects or disciplines, which are relevant to the content of the project (e.g. six sigma and network management processes).
- Evaluates, sometimes complex (please see project matrix for further detail) situations using multiple sources of information. Solution may require some new planning and resource elements but unless exceptional unlikely to be totally bespoke.
- Projects may involve a higher element of risk to business and require ability to use recognised project management methods and processes, depending on risk profile and governance needs.
- Is recognised as a key supplier in delivery of a client or internal business benefit.
- Must have proven ability to apply relationship management skills and to be able to build and own client and stakeholder relationships at senior (e.g. GM and above or prime external customer). Third party suppliers may have to managed in terms of selection, deliverables, timelines and budgets.
- Directs and manages on all elements of project and should guide Project Managers. Might lead a team on a portfolio of 'small' projects.
- Acts as lead change agent with ability to channel resources effectively internally developing better delivery practice or ability to identify the change impact on the organisation, identify stakeholders and manage relationships, risk and engagement to deliver the project's outcomes successfully.
- In-depth understanding of how the BU integrates within the LOB and has developed a broad commercial awareness of the company's products and services as compared to competitors.
- Impacts on the business through holding operational responsibility for planning, financial and budgetary control, end results and setting decision frameworks within the defined boundaries of a specific project.
- Full autonomy to decide the achievement of all project needs, both resource-based and financial.
- Will only need to seek higher authority on any matters that exceed budget limits or are perceived as outside scope of project activities.
- Experience of complex (please see project matrix for further detail) project delivery and relationship management as defined by the needs of the business, including customer, project team, project suppliers and other affected parties.
- Demonstrable record of resolving issues that threatened to delay or seriously disrupt the project goals (resource, budget or stakeholder in nature).
- Will have had five to seven years experience of leading projects.
- Experienced delivery agent with specific experience of delivering to clients directly and delivery of significant products as part of major BT and client programmes.
- Experienced user of, and/or accredited in, a formal Project Management methodology such as Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma.
- ITIL Practitioner Level
- PRINCE2 Foundation