BT Group

Programme Director

BT Group
Full Time
Admiralty
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

Programme Director

Location: Hong Kong

 Purpose of the role:

  • Leadership of the Transformation programme / project and associated projects / work packages within a complex outsource contract typically with a contract value greater than £50M to deliver against the contracted commitments and RFT milestones within the agreed budget to deliver the defined benefits.  The scope includes Transformation with multiple product towers and where there is combination or selection of accelerated delivery timescales and/or high volumes of installations (e.g. 100+ sites) typically in multiple countries, in-life service model transformation e.g. move to off-shore, innovative transformation solution, complex product mix / unlaunched or recently launched products, large third party dependencies, disruptive down-time periods or restricted access to sites, high penalty payments for late delivery, compelling event restricting timescales e.g. Incumbent supplier terminated.  The role holder shall ensure that any change to the requirements for Transformation are managed effectively against the established baseline.
  • Engagement in the Winning New Business lifecycle phase to shape, scope and define the Transformation programme through negotiating and working with the customer to gain a thorough understanding of their requirements and BT’s commitments, including the plan, resources, milestone and reporting commitments, budgets, governance and organisation structures required to execute the Transformation programme.  The role holder shall support the production of Transition and Transformation contract schedule and ensure that the commitments are aligned with BT’s plans and capabilities.
  • Contribute to the improvement and adoption of best practice for Transition and Transformation and determine the transformation approach for contracts by adapting and/or applying standard BT programme and project management methodology to deliver a portfolio of projects on-time and on-budget and quality.
  • As a key management and leadership role within the organisation the role holder is required to provide experience in the successful management of large complex projects, to operate programme / project governance and stakeholder management at senior levels and have a comprehensive understanding of outsourcing delivery requirements with the appropriate knowledge of the technical solutions provided by BT Global Services, the customer(s) and 3rd parties.  The role holder shall be an advocate and support communications with our customers on BT’s approach to Transformation and capabilities.

Key Responsibilities

As the Transformation manager, responsibilities include ownership and overseeing all aspects of the Transformation programme.   The key responsibilities address 4 areas:
  • Winning New Business
  • Transformation Programme / Project Delivery
  • Transformation Programme / Project Delivery Methods, Tools and Processes
  • Teams and People
    Key responsibilities will include the following:
    Winning New Business
  • Defining, negotiating and agreeing the Transformation plan and the associated governance framework with the customer to achieve the agreed transition requirements, including the key contractual milestones
  • Developing trusted relationships with the key customer stakeholders for Transformation and thereby generate confidence in BT’s abilities to deliver successfully against the proposed plan
  • Producing the resource plan and costs for the Transformation that will ensure successful delivery and gain agreement to these by the WNB team
  • Reviewing contract schedules that provide requirements into Transformation and supporting the production of the Transition and Transformation contract schedule, ensuring that the commitments are aligned with the requirements, BT’s plans and capabilities
  • Providing Peer Reviews of Transformation scope and plans and ad-hoc Transformation consultancy on bids including ensuring that RFT milestones are identified appropriately
    Transformation Programme / Project Delivery
  • Working with the Mobilisation team to resource the Transformation programme / project
  • Establishing and running the governance for Transformation and supporting the governance of the wider Transition & Transformation programme and contract
  • Establishing and providing Transformation programme / project progress tracking and reporting to both the BT and customer stakeholders
  • Resolving issues and mitigating risks escalated to the Transformation programme / project level which could impact successful critical milestone delivery and ensuring that these are assessed for both delivery and financial impact
  • Implementing and signing off appropriate standard/adapted BT programme and project methodology used to deliver these projects on time, quality and on budget with the identified/agreed stakeholders
  • Owning and delivering all aspects of the Transformation programme / project on a large scale complex contract to time, cost and quality and therefore delivering the required benefits to both the customer and BT
  • Owning and reporting against RFT Transformation milestones
  • Developing and maintaining trusted relationships with the key customer stakeholders for Transformation and thereby maintaining confidence in BT’s abilities to deliver successfully against the proposed plan
  • Managing Transformation deliverables to Contract Obligations as detailed in the contract schedules and securing sign-off from the customer for successful delivery against these
  • Supporting the Client Services Director and / or the Transition and Transformation lead by managing risk and issues escalations up through  senior management using the agreed escalation process
  • Working with the Transition programme manager, where transformation follows transition, to create a seamless transformation programme based on the transition outcomes and managing escalations up through senior management using the agreed escalation process to minimise, where appropriate, transformation impacts, risks and issues
  • Ensuring that any change to the requirements for Transformation are managed effectively against the established programme / project baseline
  • Ensuring that lessons learned from Transformation are captured throughout the programme and communicated
  • Release resources for re-assignment in line with the Transition resource plan
  • Providing Peer Reviews of Transformation deliveries and ad-hoc Transformation consultancy on other contracts
    Transformation Programme / Project Delivery Methods, Tools and Processes
  • Championing the use of the best practice Transformation methods, tools and processes and the BT PPM method
  • Being an Agent for change and improvement to the Transformation methods, tools and processes and the BT PPM method.
  • Owning aspects of the Transformation methods, tools and processes to identify and lead improvements
  • Supporting colleagues on adopting the Transformation Programme / Project Delivery Methods, Tools and Processes through coaching and communications
  • Mentoring colleagues within the Transition & Transformation team and/or the Service Delivery Team who are responsible for Transformation on contracts to support their development
    Teams and People
    As a leader within the business the Transformation Manager also has responsibilities to individuals working within the team, regardless of which part of BT the resource originates from. These extend to:
  • Supporting the performance management processes (i.e. providing assignment feedback etc.)
  • Exercising duty of care for personal well-being
  • Endorsing BT values
  • Promoting a high performance culture
  • Encouraging community spirit and collaboration
    Critical Transition Tasks:
  • Oversee workforce and staffing management across the complex Transformation programme
  • Manage the contract change process and the Contract Obligations Matrix against defined transformation deliverables
  • Procurement contracts in place for deployment and the risks assessed with clear responsibility for procurement, receipt and integration after procurement has been assigned
  • Ensure that appropriate metrics are in place to measure and report BT performance and progress against agreed milestones and contractual obligations to minimise or remove any impact on contracted SLAs
  • Ensure benefit realisation is delivered to the Client Services Director and Customer in the most appropriate manner and stage of the Transformation lifecycle
  • Identify and define all changes from the contract for the Transformation scope and provide appropriate plans/solutions and flag these to the Post Contract Verification Manager for authorisation and for True-Up
  • Monitor financial compliance and track changes through Transformation and handover to Service Assurance
  • Ensure that Develop & Test stage is complete and Transformation activities are ready for Rollout & Closure stage
  • Develop the Migration Plans and Cutover Strategy for Transformation gaining BT stakeholder acceptance and customer sign-off
  • Ensure Resources are in place and Test Manager role appointed to oversee Operational Readiness Testing (ORT) testing and customer User Acceptance Testing delivery and sign-off
  • Gain sign off from key stakeholders and customers’ transformation representative
  • Collate acceptance tests and evidence of sign off from ongoing delivery agents, review and sign-off all outputs
  • Provide evidence for completion of milestone and Right First Time (RFT) deliverables through each stage of the Transformation lifecycle providing supporting evidence of sign off from ongoing customer and BT stakeholders
  • Engage and consult with the mobilisation team to influence, underpin and create the required transformation programme plans leading to right first time and successful transformation against contractual obligations
  • Develop and maintain a Stakeholder Management plan and engage with all stakeholders but specifically the customer to ensure the highest levels of customer experience and satisfaction are delivered through the execution of the Transformation programme
  • Ensure all Transformation activities are undertaken following contract award through maintaining a compliance matrix and document and manage the handover of all associated work streams to In-Life Operations
  • Maintain a lessons learned log and ensure that lessons are communicated and plans amended accordingly
  • Develop, execute and maintain a communications plan
  • Release resources for re-assignment in line with the Transformation resource plan
  • Produce stage and project closure reports including Lessons Learnt and close finance codes and project on completion

Qualifications

 

Qualifications:

  • MBA, active membership of academic body associated with Programme Management discipline, MSP.

 

Skills/Experience:

  • Experience of managing strategic change.
  • Experience in business operation and strategy role.

Technical Skills

  • Budgets
  • Compliance
  • Corporate Communications
  • Costing
  • Customer Service
  • Microsoft Access
  • Negotiation
  • Procurement
  • Stakeholder Management
  • User Acceptance Testing