Client Security Lead

Purpose Of Role:

·         Leads all client engagement for BT Security on an existing regional contract in region, based in Hong Kong.

·         Lead & own Security governance & compliance on the contract.

·         Responsible for optimising Security P&L through deep insight into customer needs and in-life contract performance. 

·         Owning the security customer experience e2e.

Key Responsibilities

External Stakeholders

q  Single point of visibility into the delivery and operation of the security services;

q  Responsible for customer experience with the security services;

q  Jointly own the Customer Security Strategy;

q  Responsible for the management of P&L and resources on the customer account;

q  Maintain visibility and accuracy of BT’s security obligations written into the Customer contract & BT’s compliance towards them;

q  Support compliance to applicable external regulatory standards;

q  Own and tracks the security specific risks in the account risk register;

q  Understanding the business operations and support structures of the Customer and owning the selection, recommendation and improvement of security controls

q  Support new security initiatives that are appropriate and strategic for BT and the Customer;

Internal Stakeholders

q  Overall accountability for all aspects of Security engagement with existing customers or customer groups

q  Develops successful and sustainable long term Security business relationships with customers & internal teams

q  Accountable for defining and executing Security strategy in respect to existing customers

q  Actively manage senior level relationships with clients and internal senior executives e.g. Country Managing Director, Regional VPs.

q  Oversee security customer experience, business opportunities, relationships, and contract management delivery

q  Lead an in-life security team (for large strategic customer)

q  Contribute to the BT Security strategy and transformation, by taking account of the collective voice of our customers

q  Identify & develop new security opportunities to expand the business scope of existing contracts, in conjunction with Account team.