Manager, Customer Services

Blue Cross
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese

Job Description

Manager, Customer Services

Location: Kwun Tong

Job Responsibilities:

  • Manage daily operation of call centre and customer service counter
  • Plan and execute effective manpower resources allocation as per business needs
  • Supervise and monitor the performance of team members
  • Handle customer complaints
  • Prepare management reports and presentations, review and set up administrative procedures to increase the customer service quality
  • Implement customer services related projects with internal and external parties
  • Manage, maintain and develop the quality of the customer service team and ensure agreed service standards are consistently met
  • Identify service gaps and recommend actions to improve customer experience

Job Requirements:

  • University Degree holder
  • Knowledge on General & Life Insurance is preferable
  • Minimum 5 years of solid customer service hotline experience including 2 years of experience in managerial level
  • Customer focused and result-oriented
  • Proactive, detail-oriented and able to work under pressure in a dynamic and changing environment and meet the agreed deadline
  • Good judgment, problem-solving and decision-making capabilities
  • Strong leadership skill to build and maintain an effective team in delivery of the service commitments
  • Strong interpersonal and communication skills that able to liaise with different functions effectively
  • Fluency in both written and spoken English and Chinese, Putongua is preferred
  • Proficient in MS Office (Microsoft Word, Excel, PowerPoint, Outlook and Chinese Word Processing)

We offer excellent career prospects and attractive remuneration package to the right candidate. Please mark "Private & Confidential" on the envelope/e-mail in submitting your full resume covering specific achievements, availability, present and expected salary to HR Department of Blue Cross (Asia-Pacific) Insurance Ltd, 29/F, BEA Tower, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon or Fax 3608-2918 or via E-mail [email redacted, apply via Jobable].

Personal Data provided by applicants will only be used for recruitment purposes and be treated in accordance with the Company's Privacy Policy Statement, which is available on our website. Applicants who are not invited for interview within six (6) weeks may consider their application unsuccessful. The Company will retain their applications for a maximum period of six (6) months and may refer suitable applicants to other vacancies within the Company.


Technical Skills

  • Customer Service
  • Life Insurance
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Powerpoint
  • Microsoft Word