5 ways to resolve conflict between employees
When at work, the last thing you need is conflict. Whether you’re directly involved or not, any bickering, bullying or opposition can hinder progress, ruin the atmosphere and effectively make your job unnecessarily unpleasant.
With that being said, here are just five ways to resolve said conflict in the workplace.
1.Approach them directly
Instead of heading to an external figure, why not address those who are butting heads directly? Sometimes it takes a stern word from an outsider to make people understand the effects of their actions – they may have not even realised how detrimental their conflict is to the environment and the productivity of their peers.
If you’re noticing how much of an obstacle this conflict is, perhaps pull those who are involved aside and mention it to them. Plant the seed, and they may work it out alone – especially if they realise how evident and pain-staking their actions are.
2.Get to the root cause
There’s likely always a reason for conflict. Whatever it may be, try and delve deep into it and figure out just what is causing it, even if you’re not actually involved. Is it a work process? A personality clash? Or, perhaps it’s snowballed from a passing comment – there are plenty of potential causes for conflict, especially in the workplace.
If you do manage to discover just what is causing this conflict to continue, it’ll make everything much simpler to remedy. Work out with those involved why they feel the way they do, and help them see a way to stop butting heads.
3.If you’re directly involved, talk to them alone
Whether it’s a mutual conflict or even workplace bullying – almost six in ten people have experienced it, after all – if you’re involved in it directly, take the time to talk to the person alone. They may not realise the effects their words and actions are having on you, and if you’re finding your progress being hindered, it’s necessary to put it to an end.
Often, a calm talk with the other person will lead to better results. They may be simply unaware that their words have more of an impact than light banter and jokes, so it’s worth telling them how you feel for more of an understanding of the situation.
4.Create a plan that’ll achieve results
Once the conflict has been addressed, it’s now time to make a plan. Work out a way to resolve the issue, and work better together with whoever is involved. Conflict is almost always a hindrance, not just for the offenders but for you and other peers, too – don’t let it get in the way of work.
5.Talk to a higher-up
Alternatively, if you’re merely observing an evident conflict in the workplace, the easiest method of resolving it is by approaching a higher-up, whether it be a supervisor, deputy or even the highest boss, and telling them about it. Don’t be afraid of being a snitch – it’s simply the most effective way of putting an end to something that likely hinders progress.
By letting a higher-up know of the conflict, you’ll urge them into observing and finding a remedy. They’re often busy, not noticing the changing dynamics in the workplace, so by reporting back to them, you’ll be letting them know of an issue they need to address. And, when it’s coming from the boss, those in conflict are likely to listen.
Do you have any more tips for resolving conflict in the workplace? Let us know in the comments below.