Bank of China

Teleservices Executive – Call Centre (Contract)

Bank of China
Contract, Full Time
Junior (less than 3 years)
Lower Secondary / F5 / GCSE
English, Cantonese, Mandarin (Putonghua)

Job Description

Teleservices Executive – Call Centre (Contract)



Responsibilities:

  • Handle customers’enquiries and requests in relating to banking and credit card products or services from different channels
  • Provide quality services to customers through inbound and outbound calls
  • Address customer feedback/ complaints professionally

Requirements:

  • Form 5 with HKCEE full certificate or above.
  • Relevant working experience in banking / servicing industry is preferable
  • Independent, self-motivated, customer-oriented and able to work under pressure
  • Possess hands-on PC skills in using MS Office applications and Chinese inputs
  • Excellent interpersonal and communications skills with good command of English and Chinese in both spoken and written; Putonghua is preferable
  • Willing to work at non-office hours, including weekends and public holidays if required

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.


Technical Skills

  • Chinese Word Processing
  • Complaint Handling
  • Corporate Communications
  • Customer Service