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Senior Segment Manager, SME / Segment Manager , SME

Senior (6-10 years)


Technical Skills

  • Business Development
  • Customer Service
  • Marketing
  • Product Management
  • Risk Management
  • Sales
  • Sales Management
  • Training

Job Description

Senior Segment Manager, SME / Segment Manager , SME

Location: Hong Kong


  • Assist senior executives in formulating and planning the small enterprise acquisition, growth and retention strategies to achieve the business targets and improve customer experience
  • Implement and monitor the segment strategies through initiatives on acquisition, cross-selling, service upgrade, customer loyalty, and retention etc.
  • Develop service & sales models and protocols which are actionable and effective in channel
  • Liaise closely with product, channel and marketing team to cross-sell suitable products and services to meet small enterprises' needs holistically, and eventually contribute to the Bank's bottom line
  • Work with Channel Management to meet the planned business targets and facilitate the implementation, including development of sales training and sales aids. Monitor the progress and analyze the feedbacks for further improvement


  • Degree or above with major in Business Administration, Marketing, Finance, or related disciplines
  • At least 7 years solid experience in Product Management, Customer Management, or Sales Development in Banking industry
  • With proven track record in business development, channel relationship building, and the drive to strive for success
  • Familiar with small enterprises' products and operations / service enhancement, as well as knowledge in risk management
  • Be innovative with remarkable organizing & problem solving skills
  • Excellent communication and presentation skills with good command of both spoken and written English and Chinese, including Mandarin
  • Less experienced candidate will be considered as Manager role
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station