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Senior Operation Officer / Operation Manager (Branch Services Centre)

Bank of China

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Senior Operation Officer / Operation Manager (Branch Services Centre)

Intermediate (3-6 years)


Technical Skills

  • Costing
  • IPO
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Negotiation
  • Six Sigma
  • Word Processing

Job Description

Senior Operation Officer / Operation Manager (Branch Services Centre)

Location: Hong Kong


  • Supervise branch services team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services such as account opening, bank customer information maintenance, IPO processing, ATM operation management, etc
  • Negotiate with relevant parties; Manage end-to-end processing procedures and closely work with various internal and external parties
  • Coordinate, manage and resolve problems during different stages from project initiation to its implementation  
  • Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness Perform other duties as delegated and assigned by the management
  • Produce documentation on operating procedures and operating guideline


  • Degree holder in Business Administration, Information Technology, Legal or related discipline
  • At least 5 years experience in banking or financial industry, in which at least 1 year on supervisory level
  • Six Sigma Green Belt holder would be a definitely advantage
  • Substantial knowledge and exposure in branch banking operations is a must
  • Good knowledge on Personal Data Privacy Ordinance, Anti-Money Laundry Ordinance and relevant Regulatory governance would be a definite advantage
  • Mature, self-motivated, able to work independently and under pressure and willing to accept challenges
  • Strong organizational, analytical, time management skills and risk awareness
  • Proficient in PC applications including MS Word, Excel, PowerPoint and Chinese word processing
  • Excellent communication and negotiation skills with good command of both spoken and written English and Chinese, Putonghua included
  • Less Experience will be considered as Senior Operation Officer
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationSix Sigma Green Belt (SSGBP)
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station